Refund Policy

Information about refunds for credit top-ups on BookmarkBloom

Overview

This policy applies to prepaid credit purchases ("credits") made on our site. We aim to be fair and transparent while preventing abuse. Please read the terms below before purchasing.

Eligibility

  • Refunds are available for unused credit packs within 7 days of purchase.
  • Once any credit from a pack is consumed, that pack becomes non‑refundable.
  • Promotional, bonus, or gifted credits are not refundable.

How to request a refund

Please contact us and provide the following details:

  • Order ID and payment reference
  • Account email address
  • Reason for refund

Submit your request via our Contact page.

Processing

  • Approved refunds are issued to the original payment method.
  • Processing typically takes 5–10 business days after approval, depending on your bank or payment provider.
  • If the payment gateway charges non‑recoverable fees, those may be deducted from the refund.

Chargebacks & abuse

  • Please contact us first to resolve any issues. Unauthorized chargebacks may result in account suspension.
  • We reserve the right to decline or reverse refunds in cases of suspected fraud, abuse, or violation of our Terms.

Other

  • Credits are one‑time purchases and do not auto‑renew.
  • This policy may be updated from time to time without prior notice.